Privacy Policy

Effective Date: June 3, 2026
Company: Proformance Heating & Air
Contact: info@proformanceac.com | (760) 812-0872

Our Commitment to Your Privacy

Proformance Heating & Air is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with us online.

1. Information We Collect

1.1 Information You Provide

• Name, address, phone number, and email address.
• Property address and details relevant to your service request.
• Payment information (processed securely through our payment provider).
• Service history, preferences, and correspondence with our team.

1.2 Information Collected Automatically

• IP address and browser type when visiting our website.
• Cookies and similar tracking technologies for site analytics.
• Appointment scheduling data and service records.

1.3 Information from Third Parties

We may receive information from third-party platforms such as scheduling software, financing partners, and review platforms you use to interact with us.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and perform home services at your property.
• Process payments and manage your account.
• Communicate with you about your service, appointments, and warranties.
• Send service reminders, seasonal maintenance alerts, and promotional offers (you may opt out at any time).
• Improve our services, train staff, and ensure quality control.
• Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Technicians & Staff: Employees and contractors who perform your service.
• Payment Processors: Secure third-party processors to complete transactions.
• Financing Partners: If you apply for financing, your information is shared with the applicable lender.
• Business Tools: Scheduling, CRM, and communication platforms used to operate our business.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

4. Data Retention

We retain customer information for as long as necessary to provide services, comply with legal obligations, and resolve disputes — typically no longer than 5 years after your last service unless otherwise required by law.

5. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any email.

To exercise any of these rights, contact us at info@proformanceac.com.

6. Data Security

Proformance Heating & Air implements industry-standard security measures to protect your personal information, including encrypted data transmission, secure payment processing, and restricted internal access to customer records.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. Please contact us immediately if you suspect any unauthorized use of your information.

7. Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately for removal.

9. State-Specific Privacy Rights

Customers in certain states — including California, Virginia, Colorado, and others with comprehensive privacy laws — may have additional rights under applicable state law. Please contact us to learn more about rights specific to your state of residence.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website at proformanceac.com with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

Proformance Heating & Air
44917 Golf Center Pkwy, Ste 4
Indio, California 92201
Phone: (760) 812-0872
Email: info@proformanceac.com
Website: proformanceac.com

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